Refund policy

Last updated: September 10, 2026

This policy applies to purchases made directly at magallanes-travel.com. For purchases through Amazon or another retailer, please use the original sales channel for return requests. Any applicable statutory rights remain unaffected.

Return eligibility

Return request window: [TO BE CONFIRMED: number of days from delivery].

Required item condition, packaging and included accessories: [TO BE CONFIRMED: eligibility requirements].

Exclusions, if any: [TO BE CONFIRMED: excluded items and conditions, subject to applicable law].

How to request a return

Contact us through our Contact Us page or at [TO BE CONFIRMED: customer service email]. Include your order number, proof of purchase and the reason for your request. For a damaged or faulty item, please describe the issue and provide photos where possible.

Please contact us before sending your item so that we can provide the correct return instructions and address. Do not send returns to a dispatch warehouse without instructions.

Return address: [TO BE CONFIRMED: authorized return address].

Return shipping and fees

Change-of-mind return shipping: [TO BE CONFIRMED: who pays and how the label is supplied].

Damaged, faulty or incorrect item return shipping: [TO BE CONFIRMED: arrangement consistent with applicable consumer rights].

Original shipping charge refund and any lawful restocking fee: [TO BE CONFIRMED: applicable rules and amounts].

Damaged, faulty or incorrect items

Please inspect your order on arrival and contact us promptly if an item is damaged, faulty or incorrect. Keep the packaging and relevant photos while we review the issue. We will explain the available remedy in accordance with applicable law. This policy does not remove rights relating to faulty or misdescribed goods.

Refunds and exchanges

After reviewing your return, we will notify you of the outcome. Approved refunds are issued to the original payment method unless otherwise required by law.

Return inspection and refund processing time: [TO BE CONFIRMED: number of business days]. Your bank or payment provider may need additional time to display the refund.

Exchange process and availability: [TO BE CONFIRMED: direct exchange or return and new purchase].

Order cancellation

Contact us promptly if you need to cancel or change an order. Cancellation cut-off and arrangements after dispatch: [TO BE CONFIRMED]. Applicable cancellation rights remain unaffected.

Product warranty

Warranty duration, covered components, exclusions and claim procedure: [TO BE CONFIRMED: approved warranty terms]. A product warranty is separate from the return window and does not limit statutory rights.