Privacy Policy
Magallanes ("Magallanes," "we," "us," or "our") respects your privacy and is committed to protecting your personal information.
Magallanes is operated by Suzhou Molan Luggage Co., Ltd.
This Privacy Policy describes how we collect, use, disclose, store, and otherwise process your personal information when you visit magallanes-travel.com (the "Site"), purchase our products, contact us, create or use an account, subscribe to marketing communications, or otherwise interact with our products and services (collectively, the "Services").
Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services to you.
By accessing or using the Services, you acknowledge that you have read this Privacy Policy.
1. Personal Information We Collect
The personal information we collect depends on how you interact with us and our Services.
Contact Information
We may collect information such as:
- Your name
- Email address
- Telephone number
- Billing address
- Shipping address
Order and Transaction Information
When you place an order or otherwise transact with us, we may collect information including:
- Products purchased
- Order history
- Order value
- Billing and shipping information
- Delivery details
- Returns, refunds, exchanges, or warranty-related information
- Payment status and transaction details
Payment information may be processed directly by Shopify, payment processors, financial institutions, or other payment service providers. We generally do not directly store complete credit or debit card numbers.
Account Information
If customer accounts are available and you create an account, we may collect information such as:
- Account credentials
- Saved addresses
- Order history
- Account preferences
Device and Usage Information
When you use our Site, we and our service providers may automatically collect information such as:
- IP address
- Browser type
- Device type
- Operating system
- Device identifiers
- Approximate location derived from IP address
- Referring URLs
- Pages viewed
- Links clicked
- Products viewed
- Shopping cart activity
- Checkout activity
- Dates and times of access
- Interaction with our Site and advertisements
This information may be collected through cookies, pixels, tags, software development kits, local storage, and similar technologies.
Communications With Us
If you contact us, we may collect information contained in your communication, including:
- Customer service inquiries
- Product questions
- Return or refund requests
- Warranty inquiries
- Feedback
- Other correspondence
Marketing Information
Where permitted by applicable law, we may collect information about:
- Marketing preferences
- Email subscriptions
- Advertising interactions
- Promotional campaign engagement
- Cookie and privacy preferences
2. How We Collect Personal Information
We may collect personal information:
Directly from you, including when you place an order, create an account, subscribe to communications, submit a form, contact customer support, or otherwise provide information to us.
Automatically, when you visit or interact with our Site through cookies and similar technologies.
From service providers, including Shopify, payment processors, shipping and fulfillment providers, analytics providers, advertising partners, and other companies that assist us in operating the Services.
From other third parties, where permitted by applicable law.
3. How We Use Personal Information
We may use personal information for the following purposes.
Providing Products and Services
We may use your information to:
- Process and fulfill orders
- Process payments
- Arrange shipping and delivery
- Send order and shipping updates
- Manage customer accounts
- Handle returns, refunds, exchanges, and warranty requests
- Provide customer support
- Respond to questions and inquiries
Operating and Improving Our Business
We may use personal information to:
- Operate and maintain our Site
- Understand how customers use our Services
- Improve our products, Site, and customer experience
- Troubleshoot technical issues
- Perform analytics and reporting
- Develop and improve our Services
Marketing and Advertising
Where permitted by applicable law, and where required with your consent, we may use personal information to:
- Send marketing and promotional communications
- Recommend products that may interest you
- Measure the effectiveness of advertising campaigns
- Understand customer engagement
- Display or measure advertising on our Site or third-party platforms
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those communications.
Unsubscribing from marketing communications will not prevent us from sending you transactional or service-related messages, such as order confirmations, shipping notices, or responses to customer service requests.
Security and Fraud Prevention
We may process personal information to:
- Authenticate users
- Protect our Site and Services
- Prevent and detect fraud
- Investigate suspicious activity
- Prevent misuse of our Services
- Protect our customers, business, and legal rights
Legal and Regulatory Compliance
We may process personal information where necessary to:
- Comply with applicable laws and regulations
- Maintain required business, tax, accounting, and transaction records
- Respond to lawful requests from government authorities, courts, or regulators
- Establish, exercise, or defend legal claims
- Enforce our agreements, policies, and terms
4. Lawful Bases for Processing Personal Information in the United Kingdom
Where UK data protection law applies, we process personal information only when we have an appropriate lawful basis.
Depending on the circumstances, we may rely on the following lawful bases.
Performance of a Contract
We process personal information when necessary to enter into or perform a contract with you.
This includes activities such as:
- Processing your order
- Processing payment
- Shipping products
- Providing customer service
- Managing returns, refunds, or warranty requests
Legitimate Interests
We may process personal information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.
Our legitimate interests may include:
- Operating and improving our Services
- Understanding how customers use our Site
- Protecting our business and customers
- Preventing fraud and misuse
- Maintaining Site security
- Providing effective customer support
- Improving our products and customer experience
Consent
Where required by law, we rely on your consent, including for certain:
- Marketing communications
- Advertising technologies
- Analytics technologies
- Non-essential cookies and similar technologies
Where processing is based on consent, you may withdraw your consent at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
Legal Obligations
We may process personal information where necessary to comply with legal, regulatory, accounting, tax, or other obligations.
5. Cookies and Similar Technologies
We and our service providers use cookies and similar technologies to operate, secure, analyze, and improve our Site.
Cookies may be used to:
- Keep products in your shopping cart
- Enable checkout
- Maintain Site security
- Remember your preferences
- Recognize your device
- Measure Site traffic and performance
- Understand how visitors interact with our Site
- Measure marketing and advertising performance
- Provide or measure personalized advertising where permitted
Strictly Necessary Cookies
Certain cookies are necessary for the Site and Services to function properly.
These may include cookies used for:
- Shopping cart functions
- Checkout
- Security
- Fraud prevention
- Authentication
- Privacy preference management
These cookies may be used without consent where permitted by applicable law.
Analytics and Advertising Cookies
Analytics, advertising, personalization, and other non-essential cookies will be used only where permitted by applicable law and, where required, after you have provided consent.
Where available, you can manage your preferences through our cookie consent or privacy settings.
You may also configure your browser to block or delete cookies. However, disabling certain cookies may affect the functionality of the Site.
6. How We Disclose Personal Information
We may disclose personal information to third parties where necessary to operate our business and provide the Services.
Shopify
Our online store is powered by Shopify.
Shopify may process personal information relating to your access to and use of our Site, purchases, checkout activity, transactions, fraud prevention, account activity, and use of Shopify-powered features.
Payment Providers
We may disclose information to payment processors, banks, financial institutions, and other payment providers in order to process transactions and prevent fraud.
Shipping and Fulfillment Providers
We may disclose information such as your:
- Name
- Shipping address
- Telephone number
- Email address
- Order information
to carriers, warehouses, fulfillment providers, customs service providers, or other logistics partners where necessary to deliver your order.
Technology and Business Service Providers
We may use third-party providers that assist us with:
- Website hosting
- Data storage
- IT infrastructure
- Customer support
- Email delivery
- Analytics
- Security
- Fraud prevention
- Order management
- Business operations
Marketing and Advertising Providers
Where permitted by applicable law and subject to applicable consent or opt-out requirements, we may disclose certain online identifiers, device information, and activity information to advertising or marketing partners.
Such information may be used to measure advertising performance or provide advertising that may be more relevant to your interests.
Legal and Corporate Purposes
We may disclose personal information where reasonably necessary to:
- Comply with applicable law
- Respond to subpoenas, court orders, regulatory requests, or other lawful requests
- Protect our legal rights
- Prevent or investigate fraud or unlawful activity
- Protect the safety of our customers or others
- Complete or evaluate a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction
7. Shopify
Our Site is hosted through Shopify.
When you visit our Site or make a purchase, Shopify may process certain personal information in order to provide its commerce platform and related services.
This may include information relating to:
- Your device and browser
- Browsing activity
- Shopping activity
- Cart activity
- Checkout
- Payment and transaction information
- Billing and shipping details
- Fraud prevention
- Privacy preferences
Shopify may process information in countries other than the country where you live.
Shopify's own processing of personal information is governed by its applicable privacy notices.
8. Advertising, Sale, Sharing, and Targeted Advertising
We do not sell personal information for money.
However, certain U.S. state privacy laws may define some disclosures of personal information for advertising purposes as a "sale," "sharing," or use for "targeted advertising," even when no money is exchanged.
Depending on the technologies we use, applicable law, and whether the relevant state privacy law applies to our business, this may include disclosures of:
- Cookie identifiers
- Device identifiers
- IP addresses
- Browsing activity
- Advertising interaction information
Where applicable law gives you the right to opt out of such activities, you may exercise that right through privacy controls made available on our Site or by contacting us at:
Where legally required and technically supported, we may also recognize qualifying browser-based privacy preference signals.
9. Privacy Rights for United States Residents
Depending on your state of residence and whether the applicable privacy law applies to our business and your information, you may have certain privacy rights.
These may include the right to:
- Request access to personal information we maintain about you
- Request information about categories of personal information we collect
- Request correction of inaccurate personal information
- Request deletion of certain personal information
- Obtain a portable copy of certain personal information
- Opt out of certain sales or sharing of personal information
- Opt out of certain targeted advertising
- Limit certain processing of sensitive personal information, where applicable
- Appeal certain decisions regarding a privacy request, where applicable
- Exercise privacy rights without unlawful discrimination
These rights are subject to applicable exceptions and limitations.
To submit a privacy request, contact:
We may need to verify your identity before completing your request.
Where permitted by applicable law, an authorized agent may submit a request on your behalf. We may require reasonable evidence that the agent is authorized to act for you.
10. Privacy Rights for United Kingdom Residents
If you are located in the United Kingdom, you may have rights under applicable data protection law, including:
Right of Access
You may request confirmation as to whether we process your personal information and request a copy of that information.
Right to Rectification
You may request correction of personal information that is inaccurate or incomplete.
Right to Erasure
You may request deletion of your personal information in certain circumstances.
Right to Restriction of Processing
You may request that we restrict processing of your personal information in certain circumstances.
Right to Data Portability
Where applicable, you may request certain personal information in a structured, commonly used, and machine-readable format.
Right to Object
You may object to certain processing based on legitimate interests.
You may also object at any time to the use of your personal information for direct marketing.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw that consent at any time.
These rights are not absolute and may be subject to exemptions or limitations under applicable law.
To exercise your rights, contact:
We may need to verify your identity before responding to your request.
You also have the right to raise a concern with the United Kingdom Information Commissioner's Office (ICO) if you believe that your personal information has been processed in violation of applicable data protection law.
11. International Transfers of Personal Information
Magallanes serves customers internationally and works with service providers that may operate in multiple countries.
Suzhou Molan Luggage Co., Ltd. is located in China.
As a result, personal information may be transferred to, stored in, or processed in countries outside the country where you live, including China, the United States, and other countries in which Shopify or our service providers operate.
Different countries may have different data protection laws.
Where applicable law requires safeguards for international transfers of personal information, we take steps designed to ensure that an appropriate transfer mechanism or other legally permitted safeguard is used.
Depending on the circumstances, such safeguards may include:
- Transfers to jurisdictions recognized as providing adequate protection
- Standard contractual protections
- Applicable UK international data transfer mechanisms
- Other safeguards or exceptions permitted by applicable law
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention periods may depend on factors including:
- Whether you maintain a customer account
- Whether the information is required to fulfill an order
- Customer service requirements
- Return or warranty obligations
- Fraud prevention and security requirements
- Accounting and tax obligations
- Legal and regulatory requirements
- Dispute resolution
- Enforcement of our agreements and policies
When personal information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law.
13. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.
You are responsible for protecting your account credentials and should not disclose your password or other authentication information to unauthorized persons.
14. Automated Decision-Making
We may use automated tools to assist with fraud detection, security, and risk assessment.
We do not intend to make decisions based solely on automated processing that produce legal or similarly significant effects on individuals unless such processing is permitted by applicable law and appropriate safeguards are provided.
15. Children's Privacy
Our Services are intended for a general adult audience and are not directed to children.
We do not knowingly collect personal information from children under the age of 13.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us at:
Where required by applicable law, we will take reasonable steps to delete such information.
We do not knowingly sell or share personal information of children for purposes that require affirmative authorization under applicable U.S. privacy law.
16. Third-Party Websites and Services
Our Site may contain links to websites, applications, or services operated by third parties.
We do not control and are not responsible for the privacy, security, or content practices of those third parties.
We encourage you to review the privacy policies of third-party websites and services before providing them with personal information.
17. Marketing Communications
Where permitted by applicable law, we may send you marketing communications regarding our products, promotions, and Services.
Where consent is legally required, we will obtain consent before sending such communications.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link contained in the email.
Even after you opt out of promotional communications, we may continue to send you non-promotional communications relating to:
- Orders
- Payments
- Shipping
- Customer service
- Returns
- Warranty requests
- Account security
- Other transactions with us
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our Services
- Our business practices
- Technologies we use
- Service providers
- Legal or regulatory requirements
When we update this Privacy Policy, we will revise the "Last Updated" date at the top of this page.
Where required by applicable law, we may provide additional notice of material changes.
19. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact us:
Magallanes
Operated by: Suzhou Molan Luggage Co., Ltd.
Email: support@magallanes-travel.com
Website: magallanes-travel.com
Mailing Address:
Suzhou Molan Luggage Co., Ltd.
222 Xin Ta Fu New Road, Lili Town
Wujiang District
Suzhou, 215000
China
For purposes of applicable UK data protection law, Suzhou Molan Luggage Co., Ltd. is the controller of the personal information described in this Privacy Policy.