Shipping Policy
At Magallanes, we aim to make every part of your journey as seamless as possible — including the delivery of your order.
This Shipping Policy applies to orders placed through magallanes-travel.com.
Shipping Destinations
We currently ship to:
- United States
- United Kingdom
Available shipping methods may vary depending on your delivery address and product availability.
The shipping options available for your order will be displayed at checkout before you complete your purchase.
Shipping Costs
We offer complimentary standard shipping on suitcase orders to the United States and the United Kingdom, unless otherwise stated on the product page or at checkout.
If any shipping charges apply to your order, the final shipping cost will be clearly displayed at checkout before payment.
Order Processing
Once your order has been successfully placed and payment has been confirmed, we will begin preparing your order for shipment.
Orders are processed on business days.
Processing and dispatch may take longer during:
- Weekends and public holidays
- Promotional periods
- Product launches
- Periods of unusually high order volume
- Other circumstances outside our reasonable control
Once your order has been shipped, you will receive a shipping confirmation email with the available delivery and tracking information.
Estimated Delivery Times
Estimated delivery times depend on your destination, shipping method, carrier, and product availability.
Where available, an estimated delivery timeframe will be displayed during checkout or provided in your shipping confirmation.
Please note that all delivery timeframes are estimates and are not guaranteed delivery dates, unless expressly stated otherwise.
Delivery may occasionally take longer due to circumstances outside our reasonable control, including:
- Carrier delays
- Customs clearance
- Severe weather
- Public holidays
- Transportation disruptions
- Government or customs procedures
- Unexpected increases in shipping volume
If your order experiences a significant delay, please contact us at:
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email.
Where tracking is available, your email will include a tracking number or link that allows you to follow the progress of your shipment.
Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.
Customs, Duties and Taxes
Orders shipped internationally may be subject to VAT, sales tax, customs duties, import taxes, or other charges depending on the destination and applicable law.
Where these charges are collected by Magallanes, they will be included or displayed during checkout.
Where duties, taxes, or import charges are not collected at checkout, they may be charged separately by customs authorities, carriers, or other relevant service providers.
Customers are responsible for any such charges where required by applicable law and where they have not already been collected by us.
Magallanes does not control charges independently imposed by customs authorities or other government agencies.
Shipping Address
Please ensure that your shipping information is complete and accurate before submitting your order.
You are responsible for providing a valid delivery address, including where applicable:
- Recipient name
- Street address
- Apartment, suite, or unit number
- City
- State, county, or region
- Postal or ZIP code
- Country
- Telephone number
If you notice an error in your shipping address after placing an order, please contact:
as soon as possible.
We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed once the order has entered processing or has been dispatched.
Incorrect or Incomplete Addresses
If an order cannot be delivered because the customer provided an incorrect or incomplete address, the shipment may be returned to us or to our logistics provider.
Where permitted by applicable law, additional shipping charges may apply if the order needs to be shipped again.
Please carefully review your shipping information before completing your purchase.
Failed Delivery or Refused Packages
If delivery cannot be completed because:
- The recipient is unavailable
- The package is not collected when required
- The delivery address is incorrect or incomplete
- The recipient refuses delivery
the carrier may return the shipment.
If your order is returned to us, please contact us for assistance.
Where permitted by applicable law, reasonable shipping or return costs resulting from a failed delivery for which the customer is responsible may be deducted from any applicable refund.
Lost Packages
If your tracking information shows no movement for an unusual period of time, or you believe your package has been lost during transit, please contact us at:
Please include your order number and tracking information.
We will review the shipment information and, where appropriate, work with the carrier to investigate the issue.
Damaged Packages
Please inspect your order when it arrives.
If your package or product arrives damaged, please contact us as soon as reasonably possible at:
Please include:
- Your order number
- A description of the damage
- Clear photographs of the shipping package
- Clear photographs of the damaged product
Please retain the original packaging until the issue has been reviewed, as the carrier or our customer service team may require it as part of the investigation.
Where the damage occurred during transportation and the claim is verified, we will provide an appropriate solution in accordance with applicable law and our policies.
Multiple Shipments
In some circumstances, products in the same order may be dispatched separately.
If your order is divided into multiple shipments, you may receive separate shipping confirmation emails and tracking information.
You will not be charged additional standard shipping fees solely because we choose to divide an eligible order into multiple shipments.
Delivery Delays
While we make reasonable efforts to ensure orders arrive within the estimated delivery timeframe, shipping delays can occasionally occur.
Delays caused by carriers, customs authorities, severe weather, transportation disruption, government action, or other circumstances beyond our reasonable control may affect delivery times.
Where a material delay occurs, please contact us and we will assist you where reasonably possible.
Nothing in this Shipping Policy limits any mandatory consumer rights available to you under applicable law.
Returns
If you wish to return an order, please review our Refund Policy before sending your product back.
Eligible standard returns may be requested within 14 days of receiving your order.
For standard change-of-mind returns:
- The customer is responsible for return shipping costs.
- Magallanes does not provide complimentary or prepaid return labels.
- Customers should contact us before returning an item to obtain the appropriate return instructions and return address.
Please do not return products to our registered business address unless specifically instructed to do so.
For complete information, please refer to our Refund Policy.
Contact Us
If you have questions regarding shipping or delivery, please contact us:
Magallanes
Operated by Suzhou Molan Luggage Co., Ltd.
Email: support@magallanes-travel.com
Website: magallanes-travel.com