Refund policy
We want you to be satisfied with your Magallanes purchase.
If you change your mind about your purchase, you may request a return within 14 days of receiving your order, subject to the conditions set out below.
This Refund Policy applies to purchases made directly through magallanes-travel.com.
1. 14-Day Return Period
You may notify us that you wish to return your order within 14 days from the date on which you, or a person designated by you other than the carrier, receives the goods.
If an order contains multiple items delivered separately, the 14-day period begins when the last item in the order is received.
You do not need to provide a specific reason for requesting a standard return.
To meet the return deadline, it is sufficient to contact us before the 14-day return period expires.
2. How to Request a Return
To request a return, please contact us at:
Please include:
- Your full name
- Order number
- Product you wish to return
- Email address used for the order
You may also include the reason for your return, although this is not required for a standard return.
After your return request has been received, we will provide you with the applicable return instructions and return address.
Please do not send products back without first contacting us.
The return address may differ from our registered business address.
3. Returning Your Product
After notifying us of your return, you must send the product back without undue delay and, where applicable, within 14 days from the date on which you notified us of your decision to return the product.
Returned products should include all original components and accessories supplied with the product.
Where reasonably possible, please return the product in its original packaging.
We recommend using a tracked shipping service and keeping proof of shipment until your refund has been completed.
4. Return Shipping Costs
For standard returns or change-of-mind returns, you are responsible for the direct cost of returning the product.
Magallanes does not provide complimentary or prepaid return shipping labels for standard returns.
The cost of return shipping will depend on your location and the shipping provider you choose.
We recommend using a reliable tracked shipping service.
If you arrange the return shipment yourself, you are responsible for the returned product until it reaches the designated return location, except where applicable law provides otherwise.
PREZOR uses the same basic rule: the consumer bears the direct return cost. Prezor
5. Condition of Returned Products
You may inspect the product to determine its nature, characteristics, and functionality.
However, you are responsible for any reduction in the value of the product caused by handling beyond what is reasonably necessary to inspect it.
Returned products should therefore be:
- In substantially original condition
- Complete
- Returned with original accessories and components
- Free from damage caused after delivery
- Properly packaged for return transportation
If the product has been used or handled beyond what is reasonably necessary to inspect it, we may reduce the refund to reflect the resulting diminished value where permitted by applicable law.
This follows the same principle used in PREZOR's withdrawal policy. Prezor
6. Refunds
Once we receive your returned product, or where applicable receive satisfactory evidence that the product has been sent back, we will review the return.
If the return is approved, we will refund the applicable amount without undue delay.
Refunds will normally be issued using the same payment method used for the original transaction, unless another method has been expressly agreed with you.
We will not charge a separate fee for issuing the refund.
Depending on your bank, card issuer, or payment provider, additional processing time may be required before the refunded amount appears in your account.
7. When We May Withhold a Refund
Where permitted by applicable law, we may withhold the refund until:
- We have received the returned product; or
- You provide reasonable evidence that the product has been sent back,
whichever occurs first.
For eligible UK consumer cancellations, this approach reflects the applicable distance-selling reimbursement rules. 立法网
8. Original Delivery Charges
Where applicable law requires us to refund the original delivery charge following an eligible cancellation, we will refund the cost of the least expensive standard delivery method offered for the order.
If you selected a faster, premium, express, or otherwise more expensive delivery method, any additional amount paid above the cost of standard delivery may not be refundable.
If standard shipping was provided free of charge, there will be no outbound shipping charge to refund.
This mirrors the refund structure used by PREZOR and the UK Consumer Contracts Regulations. Prezor
9. Damaged, Defective or Incorrect Products
The standard return-shipping rules above do not limit your rights if a product is:
- Damaged when delivered
- Defective
- Incorrect
- Missing components
- Materially different from the product ordered
If you receive such a product, please contact us as soon as reasonably possible at:
Please include:
- Your order number
- A description of the issue
- Clear photographs or other relevant evidence, where appropriate
We will review the issue and provide an appropriate remedy in accordance with applicable law.
Where a return is required because we supplied a defective, damaged, or incorrect product, return shipping costs will be handled separately and will not be treated as a standard change-of-mind return.
10. Exchanges
We currently do not offer direct exchanges.
If you would like a different product, model, color, or other available option, please:
- Return the original product in accordance with this Refund Policy; and
- Place a new order for the product you would like instead.
We cannot reserve a replacement item while your return is being processed.
11. Items That May Not Qualify for a Standard Return
A return may not qualify for a full refund where:
- The return request is made outside the applicable return period
- The product has been materially damaged after delivery
- Parts or accessories are missing
- The product has been altered or modified
- The product has been handled beyond what is reasonably necessary to inspect its nature, characteristics, and functionality
Where applicable, instead of refusing the return entirely, we may reduce the refund to reflect a demonstrable reduction in value.
Nothing in this section limits mandatory rights relating to defective or non-conforming goods.
12. United Kingdom Customers
If you are a consumer located in the United Kingdom, you may have statutory cancellation rights for qualifying online purchases under applicable consumer protection law.
For most goods purchased online, eligible consumers generally have 14 days after receiving the goods to notify the seller that they wish to cancel. After cancellation, the goods generally must be returned within a further 14 days. 政府出版服务
For eligible cancellations:
- You may cancel without giving a reason
- You are responsible for direct return costs where we informed you of this before purchase
- We may wait until the goods are returned, or you provide evidence of return, before issuing the refund
- The least expensive standard outbound delivery cost will be refunded where required by law
- Additional costs resulting from choosing a more expensive delivery method do not have to be refunded
Your rights relating to faulty, damaged, or misdescribed goods are separate from your change-of-mind cancellation rights.
Nothing in this Refund Policy is intended to limit any consumer right that cannot lawfully be excluded.
13. United States Customers
For customers in the United States, the 14-day return period described in this policy is our store return policy, subject to applicable federal and state consumer protection laws.
Additional rights may apply if a product is defective, damaged, incorrectly supplied, or otherwise does not comply with applicable law.
Nothing in this policy excludes rights that cannot legally be waived.
14. Refused or Undeliverable Orders
If an order is returned to us because:
- The delivery address provided was incorrect or incomplete
- Delivery was repeatedly unsuccessful
- The recipient refused delivery
- The package was not collected where collection was required
we will review the returned shipment after it is received.
Where permitted by applicable law, costs reasonably incurred as a result of the failed delivery or return shipment may be deducted from any refund.
This does not apply where the delivery failure resulted from an error for which Magallanes is responsible.
15. Refund Processing Time
After a refund has been issued by us, the time required for the funds to appear in your account depends on your payment provider.
Banks, card issuers, PayPal, Shop Pay, or other payment providers may require additional processing time.
If you have received confirmation that we have issued your refund but have not received the funds after a reasonable period, please contact your payment provider first.
You may also contact us for assistance at:
16. Contact Us
For questions about returns or refunds, please contact:
Magallanes
Operated by Suzhou Molan Luggage Co., Ltd.
Email: support@magallanes-travel.com
Website: magallanes-travel.com